Refund policy

We have a 30-day return policy for items that arrive damaged, defective, or incorrect. You have 30 days after receiving your item to request a return under these conditions.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@rareruby.store. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items We do not accept returns for change of mind, sizing, or fit issues. Certain items cannot be returned, including sale items, gift cards, custom or personalized products, and personal care goods. Please get in touch if you have questions about your specific item.

Exchanges The fastest way to get what you want is to return the eligible item and, once accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Your item must be unworn, unused, with tags, and in its original packaging, with proof of purchase.

Refunds We'll notify you once we've received and inspected your return and let you know if the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at hello@rareruby.store.